Job Description
Handle customers complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Keep records of customers interactions
Answer both general/specific customer questions about the company’s products
Meet personal/customer service team sales targets and call handling quotas
Provide potential and existing customers with exceptional customer service
Qualifications
First degree in Mass communications, Computer Science, Marketing and related field is an added advantage
Graduates who have completed their Higher Education programs and are awaiting NYSC deployment (PRE-SERVICE).
Corp members currently undergoing their National Youth Service Corps (NYSC).
Confident with phone inquiries
Knowledge of CRM tools
Excellent verbal and written communication skills
Ability to collaborate with teams
Attention to detail and critical thinking
Ability to work in a fast paced environment
Experience in Customer Service is an added advantage
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