Job Details
Respond promptly and professionally to occupant inquiries and complaints via phone, email, and other communication platforms.
Coordinate with the Resident Service Intern to ensure all complaints are resolved within 24 hours.
Maintain accurate records of occupant interactions and resolutions for tracking and reporting purposes.
Provide timely feedback to occupants on the status of their complaints or inquiries.
Monitor occupant satisfaction and identify opportunities for improving service delivery.
Act as a liaison between occupants and internal teams to ensure smooth communication and effective problem-solving.
Stay updated on company policies, procedures, and services to provide accurate information to occupants.
Escalate unresolved or critical issues to the Director of Business Operations.
Participate in regular training and development programs to enhance customer service skills.
go to method of application »
Use the emails(s) below to apply
Apply via :
