Job Summary:
Our client, a leading Commercial Bank & Financial Institution, is seeking highly motivated and customer-focused Customer Service Officer to join the team. As a Customer Service Officer, you will be responsible for providing exceptional customer service, resolving customers inquiries and issues, and promoting our banking products and services.
Location: Nationwide (Nigeria)
Experience: 0–3 years
Key Responsibilities:
Provide exceptional customer service, responding to customer’s inquiries, resolving issues and promoting banking products and services.
Resolve customer’s complaints and issues in a timely and professional manner.
Escalate complex issues to senior staff as necessary.
Maintain up-to-date knowledge about banking products and services, including features, benefits and pricing.
Identify sales opportunities and refer customers to other banking products.
Maintain up-to-date and accurate customer data, including contact information and account details.
Adhere to bank policies and procedures, regulatory requirements, and industry standards.
Requirements:
A minimum of BSC/HND in any discipline is required.
Must have 1-3 years of experience in customer service or related role; experience in a banking or financial environment is an added advantage
Excellent customer service and communication skills.
Strong attention to details.
Ability to work collaboratively in a team.
Interested and qualified candidates should forward their CV to: Talents@pivotageconsulting.com using the position as subject of email.
Apply via :
Talents@pivotageconsulting.com
