Job Purpose:To receive and respond to enquiries across a wide range of council services, and act as the initial point of assessment for eligibility. Responsibilities:
To accurately collect and record customer information, and where necessary, complete timely referrals to either internal or external service points using agreed means of information transmission.
To receive and respond to enquiries across a wide range of council services, and act as the initial point of assessment for eligibility.
To provide advice and assistance to customers in the most appropriate format to meet their needs, demonstrating due attention to customer care and a professional approach at all times.
To receive and process ‘follow up’ information about previous requests and reports and to update systems as appropriate.
To use contact centre software applications and other electronic information systems appropriately and in accordance with procedure.
To liaise with other departmental staff, partner organisations and external service providers
To be able to quickly identify situations requiring specialist information and direct customers appropriately.
Required Qualification
Bachelor’s degree in a relevant degree.
At least 2-4 years of experience.
Good communication skills.
Have an interest in helping people.
Like working as part of a team.
Well-presented, polite and tactful.
Qualified and interested candidates can send their CVs to cv@bestsearchrecruitment.com
Apply via :
cv@bestsearchrecruitment.com
