Key Responsibilities
Customer Interaction:
Respond to customer inquiries via phone, email, chat, or social media.
Actively listen to customer concerns and identify their needs.
Provide accurate and timely information about products or services.
Resolve customer issues efficiently and effectively.
Handle customer complaints professionally and empathetically.
Build and maintain positive customer relationships.
Problem-Solving:
Troubleshoot technical issues or product problems.
Identify and escalate complex issues to relevant departments.
Research and implement solutions to recurring customer problems.
Administrative Tasks:
Document customer interactions and resolutions in CRM systems.
Maintain accurate records of customer data.
Prepare reports on customer service performance.
Adhere to company policies and procedures.
Customer Satisfaction:
Proactively identify opportunities to improve customer experience.
Gather customer feedback and provide suggestions for improvement.
Strive to exceed customer expectations.
Requirements & Skills
HND/BA/BSC in Public Relations, Communication and other social sciences or a related field
Passionate about Social Media.
Strong Understanding of how Social Media can be used to achieve business goals.
Strong writing and editing skills.
Strong Interpersonal Skills and ability to communicate across varying audiences.
Minimum of 1-2 years proven professional experience.
Strong communication and leadership skills.
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Interested and qualified candidates should send their CV to: careers@imagediagnosticng.com using the Job Title as the subject of the mail.
Apply via :
careers@imagediagnosticng.com