Locations: Ibadan, Kwara and Osun Job Description
To implement effective customer services operations geared towards providing optimal delivery of services to IBEDC’s customers in line with overall business objectives
Responsibilities
To implement IBEDC’s customer service policies and strategies (handling of customer inquiries, requests and complaints)
Provides regular reports to the supervisor based on pre-defined KPIs (response time; issue resolution; new accounts, etc.)
Responsible for maintaining a high level of professionalism with customers and while maintaining a positive rapport with every customer
Provide feedback on the efficiency of the customer service process
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Qualifications/ Requirements Educational Qualification:
A minimum of Bachelor’s Degree in Social Sciences, Business discipline or any related field.
Professional Qualification:
Membership of a professional body in the Marketing or Management field is an added advantage.
Desired Experience:
At least 0 – 3 years post qualification experience must have been in customer services or marketing of products and services.
Competence Requirements
Excellent relationship management skills
Strong understanding of the business of IBEDC and related businesses in the electricity sector
knowledge of power Industry
Strong problem solving and analytical skills
Strong oral and communications skills
Apply via :
ibedc.wfmcentre.com
