Job Description
Customer service representative interacts with a company’s customers to provide them with information to address inquiries regarding products and services. In addition, they deal with and help resolve any customer complaints
Core Responsibilities
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating information.
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Create, maintain and update clients’ database on a regular basis.
Be the link between the company and clients in terms of communication
Keeping accurate record of discussion, correspondences and clients’ complaints for references purposes .
Determining the level of customer service delivery compliance using questionnaire method or direct interviews.
Investigating longstanding customers problems and proffering solutions to them.
Answering and replying to emails and phone calls from clients on behalf of the company.
Help to developed the Customer Services Policy for the entire Organization.
Develop customer service level agreements.
Who should apply:
Must possess persuasion skills
Minimum of 3 years’ experience as Customer Service Officer
Goal oriented focus and ability to read customer
Time Management skills
Attentiveness and ability to use “positive language”
Good communication and interpersonal skills
Accuracy and attention to detail
Candidate must be an intellectually curious self-starter with ability to work without constant supervision
Applicants should not be more than 33 years of age.
Qualifications
Graduate of English Language or any Art or humanity courses, ability to communicate fluently in English Language is very important.
Candidate must be versatile in handling phones and must be able to multitask. Basic computer knowledge (MS Excel, MS Word, and MS Power Point) are essential. Candidates would be required to do shifting, when the company establishes its 24hours help desk.
Remuneration Attractive and consistent with what is applicable in the industry.
Interested and qualified candidates should send their applications and CV’s to: humanresources@pwvm-services.com
Apply via :
humanresources@pwvm-services.com
