REQUIREMENT
Candidate must have a minimum of Diploma in Customer Service, Marketing, Supply Chain Management, Business Management or any related field.
At least 2 years Customer Care experience, Customer Service or help desk support.
Excellent oral and written communications skills
Customer service oriented, high level of motivation & professional telephone etiquette.
Resilience, ability to function under high pressure environment.
Excellent verbal and written communication skills- fast and accurate typing.
A responsible & positive attitude, able to comprehend, complex caller information
Excellent people skills, ability to build rapport & relationships with all stakeholders.
Basic computer knowledge / technological skills, proficiency in Ms office suites
Ability to adapt to change, meet the changing demands of the work environment, work long hours on different shifts across a 24-hr period & weekends.
Ability to multitask, work well as an individual & part of a team; to exhibit objectivity and be open-minded towards the ideas and views of others, give as well as welcome feedback & contribute to team building
DESCRIPTION
Respond to, resolve and record all callers’ inquiries & complaints and maintain records of all interactions.
Provide customers with process and service support with regards to all Academy
Operations, billing information, construction, marketing, curriculum support and IT systems support.
Identify, resolve or escalate all reported issues and complete all call logs.
Update the existing databases with changes and the status of each caller / reported
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Interested Candidates should forward CV’s (MS Word Format) to jobs@willerssolutions.com using the job role as the subject of the mail
Apply via :
jobs@willerssolutions.com
