Not specified
Location: Lagos, Nigeria (Daystar Power Solutions) Job Description
The Customer Account Specialist shall be responsible for ensuring excellent customer experience to our clients, including performance reports, service calls, fault clearing, etc.
Key Responsibilities System/Site Monitoring:
Maintains schedule for preventive maintenance based on commissioning dates and company standards
Maintains schedule for routine site visits
Collects site data – run hours, fuel consumption, grid supply, etc
Client grid bill management – receipt and payment
Monitors payment from clients
Ensures constant site communication
Monitors site event ticket workflow, from issuing to closure.
System Reporting:
Collects system performance information (Gen/Grid availability, PV Yield, Battery charge/discharge, etc.) from inverter platforms daily.
Prepares monthly report for each site by the end of the month
Customer Interaction:
Monthly phone calls/emails (depending on client preference) to clients to receive feedback on system performance
Clients’ first point of contact to the Daystar Power Service Team – fault reports, service calls, comments, questions, etc.
interprets clients’ specific contracts to answer basic questions like when payment is due, when reports are due, services provided by Daybreak Power Solutions at specific site, etc.
Collate results of NPS survey conducted by Service team
Requirements
Relevant Higher Education Diploma preferred
Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel) – report writing and analysis
Excellent written and verbal communication skills; work well in a team environment
Highly organized multi tasker who works well in a fast-paced environment
Prior experience handling customer interaction is a plus
Must be proud of your work, take ownership, and be passionate about quality of work
Willingness to learn and grow with the company
Benefits
Opportunity to work in a forward-looking, innovative company, with international group of colleagues;
Unlimited career opportunities – depending on achievements and personal development;
A competitive salary and benefits package with long term prospect in a fast growing company.
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https://www.myjobmag.com/readjob/59345/jobs/fresh-jobs-at-sunray-ventures