CSI Service Delivery Manager Hub

Req ID: 55226Job SummaryTo accelerate service delivery, efficiency and performance within and between Operations in the Regions, Global Service Centers and Global Competence Hubs. Support the delivery force to make their work more efficient through adequate delivery tools, processes, ways of working, measurements & KPIs, job roles, competence models and support, deployment programs and common structures. Identify and execute improvements within the global service delivery organization.Secure close cooperation with the Regions, Global Service Centers and Global Competence Hubs and Business Units, to upgrade Ways of Working, Competence and Knowledge Management practices. The intention of this job role is also to develop, deploy and implement ESDM in line with the service delivery strategy to create an environment that supports global efficiency and profitable growth. Responsibilities & Tasks
    Manage and Support Service Delivery
    Maintain delivery models, frameworks, job roles, assessments and strategies
    Manage stakeholders on all levels within Global Service Delivery
    Deploy and implement Service Delivery Strategy
    Drive knowledge transfer
Position QualificationsCore Competences:
    Communication Skills
    Sales Process Knowledge
    Change & Improvement Management Skills
    Negotiation & Argumentation Skills
    Project Management Skills
    Brand Knowledge & Skills
    Presentation Skills
    Ericsson Portfolio Knowledge
    Fundamental Leadership Competence
    Financial Acumen & Skills
    Service Delivery Process, Models & Strategy
Behavioral Competences:
    Creating and Innovating
    Formulating strategies & Concepts
    Persuading & Influencing
    Presenting & Communicating Information
    Relating & Networking
    Adapting & Responding to Change
Minimum Qualifications & Experience Requirements:
Minimum Requirements for the job Service Delivery Management is 2 years of experience of Service Delivery.

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