Job Description
This role will report to the Risk Manager and work with the Manager and will be responsible for maintaining a complete debt collection portfolio, and for working with delinquent clients to resolve non-performing loans. The successful candidate will also be working with the credit to assess credit applications to identify suitability of affordability.
Responsibilities
Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives
Recovering bad debts from delinquent debtors.
Working with the Risk Manager to assess credit applications
Perform detailed analysis on applications with reference to approved policies to assess suitability and affordability of applicants
Working with Credit Controllers to contact debtors to pursue payment.
Devising customized recovery strategy on a case-by-case basis
Making outbound collection calls to debtors.
Reducing the non-performing loans owed to a company.
Manage relationship with external collection agencies
Designing and negotiation payment plans for debtors
Following up with clients on previous payment arrangements.
Locating and establishing contact with debtors and guarantors.
Maintaining accurate, up-to-date customer account information.
When necessary liaising with Lawyers, Bailiffs, Enforcement agencies.
Negotiating settlements with clients.
Taking ownership of debt collection cases and collateral where required.
Maintaining appropriate and comprehensive records of all customer discussions.
Reporting daily, weekly and monthly progress against targets to Management
Skills and Competencies
Debt Collection
Knowledge of proper and ethical debt collection techniques.
Ability to quickly build a picture of a customers’ personal circumstances and needs.
Strong negotiating, counselling, and problem solving skills.
Experience of collecting first and third party accounts.
Working knowledge of Microsoft Office Suites Word, Excel and Access.
Ability to be discreet while working with confidential information.
Able to work well as a team and on own initiative.
Personal Skills:
Strong attention to detail. Having a keen sense of urgency.
Excellent listening ability and superb questioning techniques.
Always accurate and on time in completing duties.
Areas of Expertise
Debt Collection
Issue Resolution
Credit Analysis
Negotiation
Qualifications/Requirements
Minimum of Degree in Finance, Economics, Business Administration, Statistics, ICT etc. from a reputable University
Customer relationship management skills
Ability to work with little or no supervision
Minimum of 2 years working experience in retail credit, risk and recovery.
Problem Solving, Critical reasoning, detail oriented
Excellent verbal, presentation and writing skills
Interested and qualified candidates should send their CV’s to admin@culminateconsulting.com with the relevant position applied for as the subject of the mail.
Apply via :
admin@culminateconsulting.com