Department: Operations DepartmentReporting to: Regional Operations ManagerDirect Reports: Operations ManagerRole definition: Plan, direct and coordinate the operations of a country in line with the company’s values and policies.The Country Manager is responsible for overall leadership and supervisory management of offices VAC’s and operations in a country, including stewardship of resources, staff safety and security,program quality and accountability, and performance management.Work Duties and Responsibilities
Lead the country VAC’s by maintaining open and professional relations with colleagues, promoting a strong team spirit and providing guidance, oversight and resources to enable staff to perform successfully.
Contribute towards the achievement of company strategic and operations objectives
Responsible for ensuring effective team leadership and management
Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
Interview, hire, coordinate and discipline supervisors and other direct ports,
Responsible for ensuring national VAC’s operate smoothly and within defined
Prepare and maintain budgets, and coordinate with and report to Zone Manager
Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
Any other duties assigned by management
Required Knowledge and Competencies
Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Personnel and Human Resources — Knowledge of principles and procedures for personnel training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Preferred Past Work Experience
3 years management in similar role experience in a customer service/ business process
outsourcing (preferably in the service industry) role
Worked in a project management role
Preferred Education BackgroundBachelor’s degree in a business related field or project management
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