Educational Qualifications & Functional Skills:
Minimum Requirements: HND/B.sc, Any Discipline
Minimum Experience: 2 years’ experience in a contact center/front desk/customer service, and other similar roles
Work Experience:
Customer Relations, Sales, Marketing, Human Relations (any other Humanity disciplines) in Telecoms, ISP or Technical Services Company.
Familiarity with service order management systems and practices, e.g. ESFS, OTRS, Self-service portals.
Excellent computer literacy and telephone etique
Other Requirements:
Customer focus with a bias for championing customer issues.
Tech savvy.
Have a bias for action & result, not just effort.
Be Innovative.
Ability to optimize work processes.
Resilience.
Self-Development.
Ability to multitask, set priorities and manage time effectively.
Nimble Learning.
Good oral and written communication.
Team player with a great attitude.
Strong phone, verbal and writing communication skills along with active listening.
Knowledge of Microsoft office. (Excel, PowerPoint, Word, etc.)
Interested and qualified candidates should forward their CV to: vacancy@ttcmobileworld.com using the position as subject of email.
Apply via :
vacancy@ttcmobileworld.com