Salary: 150,000 – 200,000 Naira
Job Description:
We are looking for a candidate passionate about community management. The ideal candidate will focus on fostering relationships with community , ensuring engagement, and driving customer satisfaction. It combines elements of customer support, advocacy, and community building.
Important Skillset:
Writing/content creation
Effective communication
Ideation/strategic thinking
Responsibilities and Duties
Leading interactions and sustaining relevant conversations within a digital community
Establish and maintain strong relationships with clients and community members.
Act as a point of contact for clients, addressing their questions, concerns, and needs.
Understand client goals and objectives to ensure alignment with the company’s products and services.
Guide new clients through the onboarding process, ensuring a smooth and positive experience.
Educate clients on product features, functionalities, and best practices.
Provide ongoing training and support to help clients maximize their use of the product.
Facilitate community engagement, encouraging interaction and collaboration among clients.
Organize and host events, webinars, or other activities to foster a sense of community.
Monitor community forums and social media channels to identify trends, issues, and opportunities.
Proactively identify and address potential issues that could lead to churn.
Monitor customer usage data and identify areas for improvement.
Advocate for customer needs within the company, working with other teams to address concerns and improve products/services.
Identify opportunities for upsell and cross-sell to existing clients.
Collaborate with the sales team to drive new business opportunities.
Contribute to the development of customer success strategies that drive revenue growth.
Track key metrics related to customer satisfaction, retention, and revenue.
Analyze data to identify trends and opportunities for improvement.
Provide regular reports to management on customer success performance.
Job Requirement
BSC or its equivalent in any discipline from a recognized institution.
Prior experience (at least 6 months) in online PR roles
Experience as a digital community manager shall be an added advantage
Solid computer skills, including MS Office, and data processing tools are necessary
A good background in social media/digital marketing
The Ideal candidate is very tech-savvy, teachable, and open-minded
Ability to learn fast and adapt to a new environment.
Excellent verbal and communication in the English Language.
Apply via :
forms.gle
