Role Overview
iRecharge Tech Innovations Ltd is looking for a dedicated Community Manager (Social Media Manager) to join our team.
In this role, you will be responsible for actively managing and engaging with our online and offline community to build a positive brand image and foster customer satisfaction and loyalty.
Your focus will be on customer interactions, responding swiftly to issues and complaints, and ensuring our customers feel valued and supported.
This role is ideal for someone who thrives on building connections and enjoys being the voice of the brand.
Key Responsibilities:
Serve as the main point of contact for customer interactions on social media, responding to comments, questions, and complaints promptly and professionally.
Monitor social media channels to identify customer concerns, trends, and opportunities for engagement.
Plan and host virtual events, Q&A sessions, and other interactive initiatives to keep the community engaged.
Develop and manage a community content calendar, including scheduling regular updates and announcements.
Drive strategies to grow the community by attracting new members and retaining existing ones.
Foster a welcoming and supportive community environment, building strong connections with our audience.
Work with the Content Creator to address customer feedback, aligning messaging with brand values and campaign objectives.
Prepare regular reports on community performance and suggest improvements based on data insights.
Escalate significant issues or trends to relevant departments to improve customer experience and support initiatives.
Track and report on engagement metrics to assess community satisfaction and guide improvements in response times and interactions.
Qualifications:
Minimum of Bachelor’s degree.
Strong communication and interpersonal skills with a customer-first mindset.
Familiarity with social media platforms, tools, and best practices for community management.
Ability to handle complaints and difficult situations with empathy, patience, and professionalism.
Excellent organizational and time management skills to maintain timely responses across platforms.
A natural inclination for building positive relationships and fostering community growth.
Interested and qualified candidates should forward their Resume to: recruitments@istrategytech.com using the position as subject of email.
Apply via :
recruitments@istrategytech.com
