Job ID: 522362 Location: Victoria Island, Lagos Job Function: Risk Regular/Temporary: Permanent Job Description
Contacting delinquent loan customers to negotiate payment schedules that are acceptable to both parties.
Contact through telephone, letters, and indirectly through collection agencies and attorneys.
Negotiating & attaining acceptable payment arrangements with clients for accounts queued /allocated to collector.
Preparing Reminder/Warning letters and/ E-mails to customers
Recording excerpts of customer interactions made on WCS/CACs
Ability to identify ,analyse and forecast delinquency trends noticed in assigned buckets
Carrying out basic account reconciliations and explanations required to satisfactorily close out customer queries or complaints with minimum supervision..
Chasing late payments, following up on promises to pay/ insurance company for claims where applicable
Tracing debtors who skip/change employment without informing the bank.
Qualifications and Skills
Minimum of a second class Degree from a reputable university
Well organised with minimum supervision
Ability to work to deadlines
Good negotiating skill
Highly numerate
Ability to multi task
Computer skills
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