SUMMARY OF RESPONSIBILITIES
A Technology center Role based in Lagos. To drive the Nigeria technology project in Lagos and across all Nigeria.
Job is to analyzes condition monitoring data (S·O·S, inspections, electronic data, site conditions, equipment history) and provides relevant recommendations for the customer as indicated by the data
To provide continual development of the Nigeria technology project. Ensure continual process of improvement takes place and that procedures are adhered to. Co-ordination and administration of Key Performance Indicators. Provide full support to the Service Operations Manager on further Critical projects. Implementation of RPI-Repair Process Integration. Co-ordinate and administer development training in conjunction with the Service Operations Manager to ensure correct coverage.
MAIN FUNCTIONS
Analyze condition monitoring data (e.g. S·O·S, inspections, electronic data, site conditions, equipment
Provide equipment and/or operation recommendations to customer-facing Dealer representatives derived from condition monitoring data.
Provide emergency recommendations to the customer.
Build collaborative relationships with other condition monitoring personnel (e.g., S·O·S Interpreter) and customer-facing Dealer representatives (e.g., PSSR, MSR, EMC, ISR)
Use software tools (e.g., Microsoft Excel, Access) to analyze condition monitoring data.
Use the Dealer’s business system to extract customer and equipment history.
Provide information for condition monitoring lead tracking and resolution.
Prepare written reports and recommendations as required by Mantrac.
Communicate verbal recommendations as required by Mantrac.
Mange 2G/3G conversion project achieving set target.
Manage and Maintain ARO Connectivity reaching set target.
Maintain Product link connectivity and vision link display of data (get it connected, keep it connected)
Mange the further development of remote troubleshooting and remote flash to meet set targets.
Mange the technology process rollout and adaptation in term of changing the way mantrac Nigeria deals with customer service calls to rout via help desk(hotline), online support (remote services, remote guided trapshooting before scheduling the field service
Mange the technology project rollout, acceptance, and use of the new process where engineer use the digital and technology system available before traveling to the machine to improve the first-time fix and minimize the trip per work order, improve efficiency and customer satisfaction.
Be an advocate of change management in leading the adaptation of the new process across Nigeria.
Involve with the development of the customer digital onboarding process (customer use of Vision link app, cat interact and condition monitoring report)
RELEVANT INFORMATION
Education: Degree/Diploma in Mechanical/Electrical Engineering with at least 5 years relevant experience.
Experience: A minimum of 2 years’ experience in service – Field service would be beneficial.
Should have high degree of inter-personal, good written and spoken English and must be computer literate.
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Interested and qualified candidates should forward their CV to: recruitment@mantracnigeria.com using the position as subject of email.
Apply via :
recruitment@mantracnigeria.com