Role Overview
The Cluster Head is a strategic leader responsible for business growth, operational efficiency, and stakeholder engagement within a designated cluster.
This individual will lead a cross-functional team, ensure customer retention, and drive business expansion while maintaining strict compliance with Omniretail’s central policies. A data-driven approach, strong leadership, and process discipline are critical for success in this role.
Key Responsibilities
Business Growth & Customer Engagement:
Drive retailer onboarding, KYC verification, and credit checks.
Ensure Month-on-Month (MoM) growth in customer order sizes, working capital loans, and rewards program adoption.
Implement strategies to increase repeat purchases and customer engagement.
Operational Excellence:
Oversee warehousing, logistics, and order fulfillment within the cluster.
Manage partnerships with hubs, logistics providers (OmniHub), and delivery franchises to ensure seamless operations.
Ensure payment reconciliation, stock audits, and insurance compliance.
Central Alignment & Compliance:
Serve as the primary liaison between the cluster and central audit, finance, HR, and admin teams.
Ensure full compliance with company policies, financial regulations, and HR standards.
Conduct regular audits and reviews to enforce process adherence.
Team Leadership & Development:
Lead, mentor, and develop a high-performing cross-functional team.
Foster a culture of accountability, collaboration, and continuous improvement.
Identify skill gaps and provide training & development opportunities.
Data-Driven Decision Making:
Utilize business intelligence tools and analytics to drive performance improvements.
Monitor and report on key business metrics, identifying trends and growth opportunities.
Continuously optimize processes to enhance operational efficiency.
Stakeholder Management:
Build and maintain relationships with retailers, suppliers, and logistics partners.
Act as the point of contact for all cluster-level stakeholders, ensuring smooth operations.
Address customer concerns and partner needs proactively.
Process Integrity & Adherence:
Enforce strict compliance with operational and HR processes.
Uphold high standards of integrity and professionalism in all business dealings.
Ensure consistent implementation of organizational policies.
Key Performance Indicators (KPIs)
Business Growth Metrics:
Increase in customer order sizes, working capital loan usage, and rewards engagement.
Growth in new retailer onboarding & retention.
Higher repeat purchase rate across product categories.
Operational Efficiency Metrics:
On-time delivery rates & optimized logistics performance.
Reduction in order processing times & bottlenecks.
Accurate & timely stock audits and payment reconciliations.
Team Performance Metrics:
Achievement of individual & team performance targets.
Employee engagement & retention rates.
Completion of training & upskilling programs.
Compliance & Alignment Metrics
Adherence to operational & HR policies as set by central teams.
Timeliness & accuracy of reports submitted to audit, finance, HR, and admin teams.
Results from internal & external audits.
Customer & Partner Engagement Metrics
Net Promoter Score (NPS) & customer satisfaction ratings.
Strength of partnerships with hubs, logistics providers, and delivery franchise partners.
Qualifications
Bachelor’s Degree in Business Administration, Operations, or a related field (MBA preferred).
7+ years of experience in operations, sales, or business management, preferably in emerging markets or tech-driven organizations.
Strong background in cross-functional team management and multi-stakeholder collaboration.
Key Competencies & Requirements:
Strategic Thinking: Ability to drive long-term business growth.
Operational Expertise: Experience managing logistics, warehousing & order fulfillment.
Data-Driven Approach: Proficiency in business analytics and reporting tools.
Leadership & Team Management: Proven ability to lead & develop high-performing teams.
Customer-Centric Mindset: Strong focus on customer retention & engagement.
Compliance & Process Discipline: Ability to enforce company policies & drive adherence.
Excellent Communication: Strong stakeholder management & reporting skills.
Problem-Solving & Adaptability: Ability to navigate complex, fast-paced environments.
What Success Looks Like in This Role
Strong MoM growth in customer transactions, financing adoption, and loyalty.
Efficient logistics, warehousing, and payment reconciliation with minimal delays.
A motivated, high-performing team driving business success.
Effective collaboration with central teams, ensuring full compliance.
Data-driven decision-making leading to operational and financial improvements.
Long-term partnerships that strengthen Omniretail’s footprint in the market.
go to method of application »
Interested and qualified candidates should send their CV to careers@omniretail.africa using the Job Title as the subject of the email.
Apply via :
careers@omniretail.afri