SUMMARY:
Responsible for acting as a liaison between customers and company. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
RESPONSIBILITIES
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Answer questions about warranties or terms of sale.
Suggest solutions when a product malfunctions.
Handle product recalls.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
Ensures and provides quality service to both internal and external customers.
REQUIREMENTS:
Interested candidate should possess the following:
Bachelor degree in any field
Incumbent is required to have at least 2 years progressive customer service or direct marketing experience.
Ability to attend to both internal and external customers
Must have good initiative and marketing skills
Ability to use Microsoft Office packages (i.e. Ms-word, Excel & Power point).
Must have excellent interpersonal and communication skills.
Must also have an excellent sense of priorities.
Must be a female.
Must be between ages of 22 – 25
Interested and qualified candidates should forward their CVs to: hr@cbblimited.com.ng as Ms-word attachment indicating the position applied for as the subject.
Apply via :
hr@cbblimited.com.ng
