Main Job Tasks and Responsibilities
Prepare letters and documents
Receive and sort mail and deliveries
Maintain appointment diary either manually or electronically
Organize meetings
Tidy and maintain the reception area
Should be very much familiar with MS Office and Internet.
Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Process orders, forms, applications and requests
Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage customers’ accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Maintain customer databases
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process
Education and Experience
B.Sc. or HND in relevant discipline
2 – 3 years minimum experience in related field is required
Must be a FEMALE
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
knowledge of computers and relevant software applications
Knowledge of administrative and clerical procedures
Product knowledge
Key Competencies
Interpersonal skills
Communication skills – verbal and written
Listening skills
Problem analysis and problem-solving
Attention to detail and accuracy
Customer service orientation
Adaptability
Initiative
Stress tolerance
Interested and qualified candidates should send their CVs to: hr@cbblimited.com.ng Only successful applicants will be contacted.
Apply via :
hr@cbblimited.com.ng
