Qualification
B.A/HND/OND (Mass communication, English, international relation or other related discipline)
Minimum of 3 years customer services experience
Other qualification is an added advantage
Summary of Job Function Provide exceptional customer service to clients.Key responsibilities
Handle incoming mails and other materials
Collate information
Maintain databases
Communicate verbally and in writing to answer inquiries and provide information
Liaison with internal and external contacts
Manage and coordinate the flow of information both internally and externally
operate office equipment
Responsible to Head of Operations and support Business Development Dept.
Work in collaboration with Business Development Dept.
Send mails
Prepare proposals
Visit clients when required
Carry out some secretarial duties
Support HR in co-ordination of Recruitment/Interview processes
Support in co-ordination of certificate/professional programs
Any other assignment as may be assigned
Job Skills
Verbal and written communication skills
Time management
Interpersonal skills and Team work
Customer-service orientation
Stress tolerance
Knowledge and experience of relevant software applications – Ms-Word, Excel, and Power Point
Knowledge of internet
Knowledge of administrative and clerical procedures
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