Job Description
Effectively manage large amounts of incoming calls
Responds to customer inquiries regarding orders, billing inquiries and technical problem notifications
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Also reviews requests, contacts customers to clarify request, ensuring all necessary information is included and may route requests to the appropriate department
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Skills Required
Customer service
Account management
Time management
Query resloution
Strong interpersonal skills
Apply via :
careers.prananet.org
