Job Description Your responsibilities will include the following:
Providing regular updates to clients on the progress of customer service projects and campaigns that directly affect each client
Interfacing with clients to translate client and partner needs into meaningful problem statements, engagements and tangible collaboration/prototyping outcomes.
Engaging clients with world-class client-facing skills and proven ability to engage and drive commercial outcome.
Developing open and effective channels of communication with clients.
Coordinating internal projects and determining the best utilization of resources to increase customer satisfaction
Encouraging revenue growth by inspiring clients to purchase additional services
Become the reliable point of contact for each customer that is required to establish a strong business relationship
Requirements A suitable candidate must:
Possess a Bachelor’s Degree in Business Administration or a related field.
Have at least 5 years’ cognate experience with at least 2 years in a managerial position.
Have strong business acumen and program management skills.
Have a proven record of working with clients to lead the delivery of digital products/services from ideation through to commercialization.
Demonstrate thought leadership in digital commerce, using data driven insights and user experience to solve problems in unconventional manners.
Have good communication and presentation skills.
Experience in an Advertising/Marketing agency will be an added advantage.
go to method of application »
Applicants should send their CV’s to: recruitment@pivotageconsulting.com Using the role (Client Service Manager) as the subject of your application (Please ensure CV’s are in MS Word format.)
Apply via :
recruitment@pivotageconsulting.com
