Job Description:
Ensure prompt resolution to clients’ complaints, requests and enquiries.
Sorting and registration of clients’ forms.
Sorting out forms for ID card production and verification of ID cards before delivery to clients.
Verification of enrollee list and ensuring delivery to the providers.
Monitoring and maintaining of clients filing system for renewals, payments and update of staff list.
Maintains effective relationships with existing and potential customers in the most effective, efficient and professional manner.
Maintains relevant hard and electronic copies of customer files.
Attend to client request, complaints/enquiries and proffer solutions based on NHIS guidelines and MHS policy and benefit package.
Participate in Health Talks and enlightenment forum.
Maintains effective communication channel and carry out periodic visits of clients and providers (Private and NHIS).
Coordinate NHIS activities in the branch.
Education of NHIS enrollees on workings of the benefit package.
Report all complaints received to Head office and ensure prompt resolution of complaints received.
To submit weekly report and monthly summary to Head, Customer Care.
Minimum Qualification:
Single/double qualified nurse with HMO experience
Knowledge & Skills:
Possess good verbal and written communication skills.
Listening skills
Problem solving
Customer service orientation
Organizational skills
Attention to detail
Initiative
Adaptability
Team work
Stress tolerance
Resilience.
Job Type: Full TimeExperience: 2 Years
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