About the Role
We are looking for a dedicated and customer-focused Customer Service Representative to join our team.
The ideal candidate will be responsible for handling customer inquiries, processing orders, coordinating deliveries, and supporting sales efforts.
If you are proactive, detail-oriented, and have strong communication skills, we’d love to hear from you!
Key Responsibilities
Receive and process onsite/online orders.
Convert leads into actual sales.
Liaise with and manage courier delivery companies.
Develop and maintain updated customer and vendor lists.
Answer and direct phone calls professionally.
Organize and prepare for exhibitions and outdoor sales events.
Assist in preparing regularly scheduled reports.
Handle customer inquiries and complaints efficiently.
Establish, develop, and maintain positive customer relationships.
Work in line with company policies to achieve set sales targets.
Send daily email blasts, WhatsApp messages, and bulk SMS.
Monitor online trends and inventory.
Provide daily, weekly, and monthly sales reports.
Answer first-line customer queries and complaints.
Report discrepancies and operational issues to the Operations Manager.
Guide customers on product selection and resolve complaints effectively.
Collaborate with management to execute online sales campaigns.
Perform any other assigned duties.
Requirements
Candidates should possess a Bachelor’s Degree / HND / OND with 1 – 3 years experience.
Must reside in or around Lekki , Lagos.
Prior experience in customer service, sales, or a related role is a plus.
Strong communication and interpersonal skills.
Ability to work independently and within a team.
Proficiency in Microsoft Office and online sales platforms is an advantage.
Must be proactive, detail-oriented, and goal-driven.
Interested and qualified candidates should send their CV to: hrbplimited@gmail.com using the job title as the subject of the mail.
Apply via :
hrbplimited@gmail.com
