Roles & Responsibilities
Technical
Ensure the availability of IT Infrastructure to support effective service delivery across all functions within the company
Develop and implement company-wide information security measures
Direct and oversee usability tests on new software applications
Plan, implement and control projects related to the selection, acquisition, development, installation and maintenance of major information systems
Strategic Leadership
Develop the IT strategy, plans, policies and procedures in line with the Corporate strategy
Develop IT contracting and procurement strategies based on company approved procedures.
Develop and ensure implementation of IT policies and procedures
IT Operational planning and Business continuity
Negotiate and drive the enforcement of Service Level Agreements with contractors to ensure continuous delivery of IT services
Direct the development and possible implementation of policies in instances of a breach, also known as disaster recovery plans
Develop and implement company-wide information security procedures and evaluating business risks associated with critical IT operations
Identify and exploit technological innovations and opportunities that assist in achieving organisational objectives
Review software documentation to ensure they are up to date, accurate and sufficiently descriptive
Review the performance of applications to ensure their capacity to support changing business demands
Oversee provision of end-user services, including help desk and technical support services
Manage the performance of and provides career development support to all Information Technology staff
Requirements
The role requires sound grasps of System and operations analysis, IT Service management, IT security, IT Infrastructure and applications, System design and integration, Data Centre management, Business Analysis, and IT Strategy & Planning.
The ideal person must have good analytical, problem solving and leadership skills. Ability to work under pressure, good communication skills, diligence, integrity, innovation, attention to detail, and an inquiring capacity are essentials skills for the role
Education and Experience
Minimum of First degree in Computer Science, and/or a related discipline
MBA or Masters in related discipline is desirable
Relevant and recognised professional certification such as ITIL (Information Technology Infrastructure Library), CCNP (Cisco Certified Network Professional), MCP (Microsoft Certified Professional) or CCNA (Cisco Certified Network Administrator) is required
Minimum of Eight (8) years relevant work experience of which 3 years must have been spent in a Management Position within the Insurance/Financial Services Sector
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