Job Summary
Manage the usage support of the bank’s digital channels and platforms to ensure smooth operations and customer’s satisfactions of the channel’s platforms and experience.
Job Details
Train bank staff and customers on the use of digital banking channels
Troubleshoot login issues, transaction failures, and connectivity problems with vendors and internal team
Escalate complex issues to the relevant teams (IT, or vendors) when necessary
Develop FAQs, user guides, and tutorials to assist customers with common issues
Reset passwords, unlock accounts, and verify identity for secure customer transactions
Support back-office teams in processing customer requests related to digital banking services
Participate in testing new features, upgrades, and system integrations before deployment.
Track key performance metrics such as system uptime, transaction success rates, and customer complaints
Generate reports for management on digital banking trends, issues, and resolutions
Work closely with third-party vendors, IT teams, and business units to resolve issues and implement solutions.
Collaborate with product teams to enhance digital banking services based on customer feedback
Maintain logs of customer complaints, system issues, and resolutions
Requirements
Education: OND, HND or its equivalent
Experience: Minimum of 2 years relevant experience in the use of applications and proven record in data input.
Location: Head Office:15A Ikorodu Road Maryland , Lagos, Nigeria
Apply via :
lapocareers.seamlesshiring.com