Our Client is a pioneering company specialized in providing customer relationship management.
REPORTING TO : Regional Operations Manager
SUBORDINATES : Operation manager / Supervisor / Team Leader
As part of our client’s expansion, they are currently looking for a Center Manager based in Lagos
Reporting to Regional Operations Manager, the Center Manager will be in charge of:
Developing, coordinating and implementing first-class application processing services
The achievement of all client led Service Level Agreements
Directly leading, developing, motivating, coaching, managing and organizing teams of Supervisor and Customer Service Advisors
The provision of statistical and analytical insights to help shape and drive the operations to succeed in meeting the client’s SLA
Maximizing productive efficiency within the company and improving on our current delivery and reporting processes
Ensuring the quality of customer service
Ensuring appropriate communication channels exist between the staff and customers
Keeping customers information confidential
Responsibilities may change as the business grows and so therefore any candidate will need to be able to adapt to the changing needs of the business
Report to high management
ISO duties
Participate security related trainings
Attend ISMS Management Review Meetings
Participate and provide necessary support for the security internal audit
Requirements:
Qualifications:
Bachelor degree in management or related subject, overseas studying and working experience is preferable
Experience:
More than 3 years working experience, including 2 years in management
Skills and abilities:
Excellent command in English. Other languages are considered as added advantage.
Excellent communication and interpersonal skills
Able to establish and maintain effective relationships with team members and customers
Demonstrable skill in independent problem-solving
Self-motivated, patient and professional
Strong sense of responsibility and ability to work well under pressure
Experience of managing in a collaborative team environment, delegating workloads and authorities
Knowledge of customer service techniques and principles
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Use the link(s) below to apply on company website.
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