Job description
• Coordinate 36 months rolling forecast delivery plan with customers, seeking to continuously improve forecast accuracy
• Manage the relationship with the key accounts logistics and purchasing teams
• Closely cooperate with product supply to ensure proper demand planning is in place and to ensure products are delivered within agreed terms
• Contributes to the achievement of the overall annual business sales objectives by ensuring all customer needs are being met
• Monitor product shipments to customers and respect of delivery terms
• Act as first contact for customers for incoming demands as well as proactive communication for all shipment related matters
• Escalate to CAO and sales managers delivery and forecast related issues, answering customer complaints and proposing solutions in partnership with CAO Head
• Elaborate and monitor specific process KPIs and identify and propose process improvement measures
• Monitor product availability and manages safety stock levels
• Open and maintain customer accounts
• Monitor specific legislation development impacting our product distribution
• Monitor credit and track payments by distributors in partnership with finance organizations
• Assist the head of CAO with project related activities
Requirements
• Strong customer focused communication skills
• Strong planning and organizational skills
• Good mastery of English and French
• Excellent analytical skills
• BA or equivalent degree and 3 to 5 years of work experience, preferably in international logistics
• Basic knowledge of SAP and APO tool
• Advanced knowledge of MS Excel and MS Access
• Knowledge of statistical methods
• Basic negotiation skills
• Ability to operate in complex environments with multiple contacts
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