DescriptionWe are currently looking for a French Speaking Call Centre Customer Service Agent to join our clients’ Sub-Sahara Africa Customer Service Team. The brand is looking to penetrate new markets in the region and need a French speaking call centre agent to champion the implementation. The ideal candidate would have excellent communication skills and demonstrate the ability to be a problem solver whilst maintaining a high level of customer service RESPONSIBILITIES:
Answer calls and respond to emails
Handle customer inquiries both telephonically and by email
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information into system
Update existing customer information
Identify and escalate priority issues
route calls to appropriate resource
follow up customer calls where necessary
document all call information according to standard operating procedures
complete call logs
Produce call reports
Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Escalate enquiries to the relevant department
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishes sales and organization mission by completing related results as needed.
QUALIFICATIONS:
Degree in Business Administration or related degree
Minimum of 1 years’ experience working in a call centre environment
Knowledge of CRM Databases
Excellent Verbal Communication Skills
Efficient and Accurate Data Entry Skills,
Excellent Interpersonal Skills
Excellent Attention to Detail
High level of Professionalism
Demonstrate the ability to Multi-task
PLEASE NOTE: You would need to be a fluent french speaker to be consiidered for this position, other applications would immediately be disqualified
Interested and suitably qualified candidates should visit Transquisite Career Page
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