Job Description
Manage large amounts of inbound and outbound calls or media correspondence in a timely manner.
Follow communication “scripts” when handling different topics.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
processing forms, orders and applications requested by the customers.
Identifying, escalating priority issues and reporting to the high-level management.
Utilizing software, databases, scripts, and tools appropriately.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Requirements
1 – 2 years of experience as a Call Centre Agent
Minimum of a HND or BSc in sciences, Management, or related field
Emotionally Intelligent and culturally sensitive
Excellent verbal and written communication skills.
Highly motivated, dynamic, and customer-oriented with the ability to thrive in a competitive and ever-changing environment.
Ability to multitask, prioritize, and manage deadlines efficiently.
Good interpersonal relationship
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Interested and qualified candidates should forward their Curriculum Vitae to: careers@echolab.ng using the job title e.g “Call Centre Agent” as the subject of the mail.
Apply via :
careers@echolab.ng