Job Description Core purpose of the Job:
Serve customers by providing health service information; resolving product and service complaint and responding adequately especially in cases of emergency.
Task Complexity You are expected to contribute meaningfully with the following duties:
Answering product and service questions; suggesting information about other products and services.
Engage in Tele- Medicine; advise client on what to do over the phone in case of an Emergency before the medics get to the client.
In charge of the dispatch of Ambulance.
Resolving product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintaining all customer records- if required-by updating account information.
Preparing product or service reports by collecting and analyzing customer information.
Contributing to team effort by accomplishing related results as needed.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfill requests by clarifying desired information; completing transactions; forwarding requests.
Job Specific Competencies (Skills/ Knowledge/ Attributes)
Good Listening Skills
Good People Skills
Good influencing and problem solving skills
Telephone Skills
Ability to learn fast
Ability to work under pressure
Data Entry Skills
Core Skills required Industry Knowledge:
Job Specification (Experience & Training) Academic and Professional: First Degree in Nursing, a Master’s Degree will be an added Advantage will be an added advantage.
Minimum of 3 Years’ Experience In a similar role.
Competencies Required:
To ensure that the core goals of the organization is achieved through
Keeping equipment operational by following established procedures; reporting malfunctions.
Updating job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Applicants should send their Resumes and credentials to: hr@teclab-ng.com
Apply via :
hr@teclab-ng.com
