Job Opening IDZR_44_JOBCityLekkiExperience1-3 yearProfessional Training/CertificationCustomer Relationship Management, TelemarketingCompensationNGN 40,000 MonthlyRequirements/ Qualification:
Bachelor Degree/ Higher National Diploma / equivalent in any field (prefer social sciences)
Excellent Communication (oral and written English)
Multilingual – should be able to speak more than one of these Nigerian languages fluently (either Hausa, Ibo, Yoruba, or Pidgin)
Tech Savvy – Comfortable using a computer and basic office applications, using social media, and email tools
Should be customer centric and service oriented.
Highly responsive and able to handle emergencies with a calm countenance.
Self-driven and able to perform multiple tasks within a specific deadline.
Tasks / Responsibilities:
Build customer interest in the service and product offered by the company
Educate customer on new and existing products on the network
Effective and professional Brand cross-selling of company products & services
Deliver world class customer service by cross-selling with vibrancy and personal confidence
Meet or exceed monthly performance goals including quality, adherence, sales target and others
Provide accurate product information and serve as a knowledgeable resource for customer
Manage daily customer requests and inquiries during contact, ensuring issues are accurately and promptly escalated to Supervisors for further escalation for resolution.
Minor Technical Troubleshooting &gathering information from clients to identify root causes of their issues or dissatisfaction. Proffering appropriate causes of action to ensure the result is a win-win and document the interaction through CRM or contact tracking.
Follow through on commitments made to customers in the course of selling.
Maintain a detailed knowledge of business processes and procedures
Make use of the Customer Service Professional (CSP) behavioral pattern to give an indelible customer experience
Perform other tasks as may be assigned by the Call Centre Management. These instructions would be reasonable and aligned to the Organization’s objectives.
Apply via :
recruit.zohopublic.com
