Nov 17, 2018
Location: Lagos (Island and Mainland) Job Description
We are in need of suitably and qualified candidates to fill the role of a Contact Center Agent (Igbo Language and any other major language in Nigeria).
He/She will be the liaison between the organization and its current and potential customers.
He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
Managing large amounts of inbound and outbound calls in a timely manner.
Following call center “scripts” when handling different topics.
Identifying customers’ needs clarify information; research every issue and providing solutions.
Meet personal/team qualitative and quantitative targets.
Seize opportunities to upsell products when they arise.
Requirements
HND/B.Sc in any discipline.
Must not be more than 28 years old.
Excellent spoken English with impressive interpersonal skills.
One or two years’ experience working in a related job role.
Must be fluent in English, Igbo and any other major Language
Must be resident in Lagos.
Remuneration Attractive Basic pay and other benefits.
go to method of application »
Apply via :
Use the link(s) below to apply on company website.
https://www.myjobmag.com/readjob/63677/jobs/fresh-jobs-at-a-leading-financial-institution-workforce-group