Oct 31, 2018
Job Description
Answer incoming calls and respond to customer’s emails
Management and resolve customer complaints
Sell products and place customer orders in the computer system
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Process orders, forms, and application
Route calls to appropriate resources
Document all call information according to standard operating procedures
Requirements
Minimum of OND or its equivalent in any related discipline. E.g Linguistics, Classics, Modern European Languages e.t.c.
Must be able to speak fluently French & English Language, or Portuguese & English Language.
Good Communication Skills
Intermediate Computer Skills.
Apply via :
Applicants should forward their CV’s (MS Word Format) to: peace.nwachuckwu@willerssolutions.com Using “Call Center Agent (French & English) or Call Center Agent (Portuguese & English)” as the subject of the mail depending on the preferred language of expertise Note: Only qualified and interested candidates with proficiency in speaking French or Portuguese Language should apply
https://www.myjobmag.com/job/108509/call-center-agent-willers-solutions