Essential Duties and Responsibilities The main functions include but are not limited to:
Answering calls and responding to emails
Handle customer inquiries both telephonically and by email
Make outbound calls, receive inbound calls
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information into system
Update existing customer information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Document all call information according to standard operating procedures
Complete call logs
Minimum Qualification
BA, B.Ed, B.Sc, HND, and other relevant qualifications.
Experience & Training:
0 – 2 years’ work experience.
Previous experience in a Call Centre is a requirement.
Qualification/Requirements:
Ability to work on the phone for extended periods of time
Ability to speak, read and write English fluently
Proficiency in Hausa language is required
Ability to manage detailed information and handle Stress
Excellent computer skills with an ability to type 30/40 wpm
Ability to control call and politely keep potential client focused
Good listening skills
Excellent phone manner and strong communication skills; both written and oral
Applicants should forward their CV’s only to: bisola.motunrayo@outsource.ng Note: For candidates who reside in Lagos ONLY.
Apply via :
bisola.motunrayo@outsource.ng
