Function/Domain: Call Service/ Customer Relations Reporting To: HOD Customer Service Job Roles
To monitor transaction quality of CSD,(Outbound/Inbound/Backend/Frontend)agents.
To monitor performance report of teams.
Audit processes for identifying process gap and provide input for process efficiency.
Conduct root cause and training needs analysis for various process.
Responsible for team motivation and create team synergy for enhanced KPI performance.
Maintain records of QA reports history of official of officials and share them with supervisors /HOD.
Prepare monthly performance for management review and action.
Essential Attribution:
Customer focus, Result Oriented, Leadership quality, Energetic and Assertive, Knowledge of AVAYA and recording structure, Proficient with Excel, Word, PowerPoint and Team player.
Desired Attributes: Relevant Industry Experience, should have planning and organizing skills. Good interpersonal skills Requirements
Qualification: Graduate / Post graduate.
Desired Experience: 3/5 Years
go to method of application ยป
Interested and qualified candidates should send their application letters and CV’s to jobs@lorachegroup.com
Apply via :
jobs@lorachegroup.com
