Job Description Job purpose:
Business Solution Manager is responsible for providing technical solutions to respond to market demand and customer need. He is also responsible for developing products in line with the strategy of the organization.
Duties and Responsibilities
Strategic Insight and Integration
Proactively assesses the customer needs by finding out what information, products or services the customer requires for the purpose of formulating a business case and delivering an effective variety of services to help the customer exceed their business objectives.
Coordinate the design and development of products that matches customer requirement
Technical / Analysis and Problem Solving
Coordinate all activities surrounding the implementation of a service solution from requirements gathering, design and architecture, development, testing, documentation and delivery.
Responsible for coordinating the design and development of customer service request with a view of designing a comprehensive and cost effective solutions that meets client’s needs.
Develop WIFI products to address the need for WIFI services
Develop products from our existing internet and VPN services
Develop security products/solutions for our internet clients/corporate enterprises.
Liaise with NPO team to develop products/solutions
Leadership:
Provide overall leadership for the department and promote discretional behaviors among employees
Create and drive a vision for the department in line with corporate goals
Responsible for the overall performance of the department.
Lead and motivate team members – encouraging them to deliver quality results
Interpersonal, Relationship Management & Collaboration
Liaise with 3rd party vendors to deliver projects
Promote internal customer service and track timelines of TATs for internal deliverables
Provide coaching and mentoring for employees in the department.
Provide support to NPO manager.
Manages Product Delivery executive and Nursery Executive.
Communication:
Deliver periodic and regular reports to management on product development activities, challenges and results
Share/communicate departmental goals, expectations, performance standards and results with employees
Provide regular important update to employees
Seek and provide useful feedback to employees
Generate and submit periodic report on departmental issues to management for informed decision making
Customer Focus:
Identify customer needs and align same with product design initiatives
Provide platforms to receive customers’ feedback
Ensure prompt resolution of customers’ complaint
Ensuring we deliver the solutions that meets any customer requirement.
Developing more products and service that can drive more sales for the company.
Work with 3rd party vendor on product or service delivery including negotiation
Financial Management:
Develop and track performance of annual budget for the department
Requirements Education & Work Experience:
Bachelor’s Degree in Information Technology, Computer Science, Electrical Electronics Engineering or related field.
Minimum of 7 years work experience in a relevant role with 3 years’ experience with MPLS & VPNs and also 4 years’ experience in deploying solutions involving security, enterprise connectivity, service provider connectivity.
Network experience in an ISP environment or a systems integration company with specialization in enterprise and service provider routing and switching solutions.
Affiliation with relevant professional bodies
Competency, Skills & Certifications:
Certification in CCNP, ITIL
Product Development
Innovation Management
Project Management Certifications (PMP, Prince 2, etc.)
ISP Network Design
RF Technology Skills
Leadership
Customer Service
Market Research
Relationship & People Management
KPIs
Successful delivery of approved expansion projects within the time and budgets constraints
Applicants should forward their CV’s to: careers@estreamnetworks.net
Apply via :
careers@estreamnetworks.net
