Main Duties
Make lists of potential clients and conduct surveys to identify guests actively seeking a hotel
Qualification and solicitation of existing and new accounts through:
Personal visits
Telephone calls
Written correspondence
Participation in promotional events
Participation in industry and community events, as well as trade shows
Travel to industry events and sales calls
Contact customers via calls or arranged meetings to discover their needs and requirements
Prepare and present sales proposal to potential clients, highlighting the best features and qualities of the hotel
Provide customers with a list of available services and their accompanying prices and offer discounts when necessary
Assist clients in selecting the most appropriate service that best meet their specifications and needs
Oversee the booking and reservation of space in a hotel to ensure availability and proper arrangement
Collaborate with other hotel staff to ensure clients have a good time
Monitor the customer service quality of the hotel to ensure customers are tended to appropriately
Conduct price negotiations with customers on behalf of the hotel management to reach a favourable bargain for both parties
Process and facilitate requests for customized services such as room redecoration, equipment, and switch
Coordinate and organize the details of an event such as catering, lodging, seating, and security
Resolve and quell misunderstandings within a hotel premises
Maintain contact with clients to obtain feedback and to discuss opportunities for future business deals
Set annual budgets and implement strategies effective for achieving set targets
Conduct assessment of sales performance to make necessary adjustments to increase patronage.
QUALIFICATION:
Bachelor’s degree in a business related discipline such as accounting, economics, and finance.
specialization in hospitality management marketing
strong communication skill
Ability to coordinate and supervise the activities of some hotel staff to ensure delivery of optimum services
Organizational Skills in organizing events and coordinating hotel operations to ensure guests needs are met.
At least three years’ experience in hotel and hospitality industry
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