Job Summary
The role holder is responsible for driving profitable volume growth through new business acquisition and maximizing every customer (both new and existing) engagement. Their focus is on the Priority and premium segment, onboarding, uncovering customer’s needs and providing them with the right product & service solution from the full range of Retail Banking products offered.
Job Purpose
Oversight of Onboard New To Bank (NTB) Priority and Premium Clients
Onboard NTB and New To Segment (NTS) potential clients with multiple product needs (e.g. Wealth Management, Wealth Management OD, Mortgage)
Engage NTB and NTS clients via leads sourced from sources like agency, alliances and owners of our Supplier & Buyer ecosystem
Ensures that the applications meet the required standard
Ensure the anomalies / errors / omissions are attended to before submitting the application to center.
Key Responsibilities
Strategy
It is expected for the role holder to be customer centric and provide excellent customer service to complete customer’s experience. Role holder is also expected to have some knowledge and experience in offering a range of products to meet the customer’s needs.
Business
Ensure meeting client requirements while ensuring compliance with regulations and controls as set by the bank and external regulators.
Processes
Ensure I remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to:
“Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers”
Observe clear desk policy always
Risk Management
Ensure money laundering requirement as follows:
Take all reasonable steps to verify and identify our customers e.g. completing Know Your Customer checklist for all customers
Retain adequate records of identification, account opening and transactions
Raise awareness of money laundering prevention by training all staff
Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to:
“Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing Suspicions to customers”.
Monitoring of Branch registers to ensure compliance with standards.
Ensure reduced / minimal operational irregularities.
Monitoring of vault cash limit
Resolving exceptional investigations and inquiries and liaising with other functions to ensure that issues are resolved.
Analysis and reporting of management statistics
RISK MANAGEMENT & COMPLIANCE
Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.
Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
Ensure full awareness of all policies relating to operational risk, sales processes, mis-selling, etc and comply with the same.
Read, understand and comply with all provisions of the Group Code of Conduct.
Governance
responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
Regulatory & Business conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Local regulator – CBN
Key Stakeholders
Internal
Relationship Manager
Relationship Managers, and peers in Nigeria
Senior Managers, Change Retail Analysis, Branch Operations Managers of all levels in the Business Units.
CIB Team
Communications Team
Branches
Credit
Wealth Management team
Group Internal Audit
External
Clients & Regulators
Other Responsibilities
Embed Here for good and Group’s brand and values in Nigeria
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Skills and Experience
Manage Conduct
Manage Risk
Stakeholder Management
Effective Communication
Regulatory Environment – Financial Services
Addressing Customer Needs
KYC
Qualifications
Academic or Professional Education/Qualifications: Bsc / Masters Degree
12-15 years Sales Experience
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