Role Description
Help define Operator business and operational strategies with attention to their customer lifecycle and enabling improved customer experience
Shape and lead holistic programs across various technology and service s that translate business and operational shortfalls into transformation programs and related initiatives
Sell, manage and deliver enterprise transformation projects to telecoms clients in sub-Saharan Africa by leveraging the OSS (Operational Systems Support) / BSS (Business Support Systems) domains to enable business objectives and strategies
Design and deliver initiatives based on the customer’s current and future enterprise architecture
Develop roadmaps of prioritized OSS & BSS initiatives with due consideration of processes, systems, people and organizational integration, impact and tangible benefits.
Provide integrated consulting services across business processes, business & organisational models, organizational change management, business readiness and deployment
Undertake capability and maturity assessments across processes, systems and people.
Develop business cases to quantify the benefits and related realizable benefits of initiatives
Support operators in defining implementation strategies and plans to execute prioritized initiatives drive improved customer experience
Skills
Business development skills based on a consultative approach
Strategy development, Systems analysis and Processes development skills
Change Management planning and Execution skills
Analytical and problem solving skills
Excellent communications skills (both oral and written) – able to explain complex concepts
Consultative selling and delivery knowledge
Business centric approach bridging the gap between technology ( IT & networks and business
Ability to work in complex and sometimes unstructured environments
Team and stakeholder management
Experience
Deep telecommunications and IT industry knowledge
Proven business development, sales and delivery record with a focus on transformation and/or improvement and efficiency programs.
Operating model development, business architecture development and organisational structuring for telecommunications companies.
Architecture, TOGAF and Frameworx knowledge beneficial
Understanding of processes and architecture related to fulfilment, assurance and billing
Customer Experience Management and/or implementation of actionable intelligence programs
Managing cross functional teams
Track record, experience and ability to interact with senior (C-Level) stakeholders
Level
Senior Manager / Principal Consultant
Requirements
MBA degree preferred
Minimum relevant 3 year Bachelor’s degree (postgraduate qualification recommended)
6 years + experience in consulting
5 years + experience within telecommunications and IT industries
Willingness and ability to travel in Africa up to 75% of the time
Strong references from senior management in reputable Telecommunications companies
References to projects where above skills and experience were demonstrated
Interested and suitably qualified candidates should click here to apply online.
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