Job Summary
Support continuous improvement of business processes and improvements in technology leverage across the group with the objective to build operational efficiency
Support synergies realisation opportunities and seamless business integration and alignment initiatives across the group
Support the new product development lifeycle to ensure timely and efficient product development and enable improved product performance
Work collaboratively with stakeholders and support the businesses to achieve benefits and return on investments for major transformational initiatives through effective Change management and and management of specific cross-functional and strategic group-wide projects
Principal Duties and Responsibilities
Design new and/ or update business processes, policies and operational frameworks, as may be required and assist the Business Units Shared Services/ Business Support Areas to identify, define, interpret and document business and operational requirements especially pertaining to policies and processes
Support the Business Units and Shared Services/ Business Support Areas in the implementation of new business processes and policies
Develop and maintain a central Business Process and Policy Repository which is populated with a comprehensive process and policy documentation
Ensure that process and policy documentation is up to date, adequate, functional and conform to leading practices and industry standards
Define creative ways to ensure Group-wide awareness and drive utilization of the Business Process and Policy Repository to ensure and encourage compliance
Conduct benchmarking of processes and operations against leading practices and identify process improvement opportunities and ensure adequacy of processes and policies to meet business and market requirements
Support the strategic cost management drive Group-wide and identify revenue generating opportunities through operational excellence and cross-selling initiatives
Support the documentation of business requirements and specifications and support Businesses in identifying systems or solutions that can be utilised
Monitor and measure the performance and effectiveness of business processes to ensure continuous improvement to policies, procedures and methodologies
Work closely with Operations, Business Unit teams and third party partners to support the execution of strategic group-wide projects and programmes and improvement initiatives
Working with Business Unit and Business Development managers, to ensure proper management of new product development utiliisng the approved Product Development Framework
Develop/manage third party collaboration/agreements with regards to new Products as needed
Develop, monitor and evaluate metrics in assessment of product profitability
Desired Skills and Experience
Strong Business Process Management Skills
Knowledge of Business Process Model and Notation (BPMN) and use of mapping tools
Basic understanding of process improvement methods (e.g. LeanSix Sigma, TQM, etc.)
Strong Business Analytical Skills
Understanding of Financial Services Industry and the Firm’s products and services
Comfortable working with ambiguity and able to distil complex ideas or approaches
Methodical and details-oriented approach to problem solving
Exceptional attention to detail
Strong Work Ethic
Ability to multitask and work within stringent timelines
Ability to work collaboratively in a team
Excellent Communication Skills
Excellent written and oral communication skills – interviewing, presentation, & facilitation
Good listening skills
Good Interpersonal Skills
Ability to build strong working relationships with internal and external stakeholders
Ability to build consensus among stakeholders with divergent opinions
Negotiation and conflict resolution skills
High Motivation and Commitment
Self-starter and self-motivated and strong commitment to quality
Highly committed to exceeding expectations and continuous improvement
Strong Computing Skills
Strong proficiency with Microsoft Office applications – Visio, Excel, Project, PPT, Word
Strong Project Management Skills
Ability to disaggregate complex tasks into smaller activities
Ability to identify and escalate project risks and proactively work to mitigate them
Ability to track project progress and report performance against set targets
Good Change Management Skills
Ability to be persuasive and manage stakeholders
Ability to elicit cooperation and buy-in from key process owners
First degree in a related discipline
Masters degree and/ or relevant professional qualification/ certification
Five (5) to seven (7) years experience, with relevant experience in consulting or in a related role.
To apply for this position, visit ARM’s job post on LinkedIn
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