Req ID: 75485 Location: Abuja Summary of Role
As a Branch Manager you will manage a portfolio of Amadeus small and medium accounts in the region by designing and building a winning strategy to effectively coordinate and grow these accounts into revenue generating streams, ensure retention and account development in accordance with company commercial policies and guidelines.
In this role you will:
Thoroughly understand customer drivers, needs and requirements to develop, build and execute winning account strategies and customer value propositions
Build strong and lasting relationships at all levels, focusing on decision makers and influencers
Keep abreast of market developments, maintain awareness of market trends, customer needs and competitor initiatives and devise strategies to optimally utilize market opportunities.
Liaise with the team members and the internal departments at negotiation and deal-closing phases in order to ensure smooth and correct customer activation.
Comply with objectives set by Head of Sales, achieving expected revenue, profitability, and satisfaction levels in portfolio.
Maintain a high level of current knowledge of the product portfolio and the benefits of specific products for each targeted customer segment as well as of other segment-relevant information (trends, strategy, competitors, pricing, etc.).
Internal Reporting & Knowledge Sharing:
Provide weekly and monthly planning and reporting on activities to Head of sales.
Transmit relevant client, market and competitor information, as well as product functionality requirements to the relevant internal departments.
Performance Management:
Advise the Head of sales on retention of over-performers and rapid intervention of underperformers.
Directing all operational aspects including administration, customer service, and sales in accordance with agreed objectives. Providing basic training, coaching, development and motivation for staff.
Requirements Education:
University degree in Sales & Marketing or a related field, or equivalent work experience.
English (fluent – we are an international business, our business environment is primarily through English) and French.
Knowledge, Skills:
Language: English and local language fluent.
Solid PC skills: Power Point / Excel / Word
Selling solutions (consultative selling)
Good understanding of the travel industry.
Analytical skills and problem solving
Management / coaching techniques for driving commercial teams
Able to define and implement the Commercial strategy and track the effectiveness of the team
Should have good problem solving capabilities as well as customer focus and project management skills.
Specific product knowledge:
Should be familiar with selling processes and pipeline management system
Good knowledge on Amadeus products and services is a plus
Should have a good understanding of IT and technology at functional level, enough to understand client needs and technology implications
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