Our client, an upscale laundry and dry-cleaning organization, is seeking a dynamic and experienced Branch Manager to lead their store and ensure its success by delivering exceptional customer experiences, driving sales growth, and managing day-to-day operations. This role requires a results-driven individual with excellent leadership skills and a strong passion for retail and luxury goods.
Responsibilities
Operational Leadership
Oversee daily store operations, ensuring smooth functioning and adherence to company standards.
Maintain store visual standards, ensuring a premium and inviting environment.
Manage inventory levels and ensure accurate stock management, ordering, and replenishment.
Sales Performance
Drive sales to meet or exceed revenue targets.
Analyze sales reports and KPIs, identifying areas for improvement and implementing action plans.
Implement strategies to enhance customer acquisition, retention, and overall satisfaction.
Customer Experience
Deliver an exceptional and personalized shopping experience aligned with the brand’s values.
Address and resolve customer queries and complaints professionally and effectively.
Team Management
Recruit, train, and mentor staff to create a high-performing and motivated team.
Set individual and team goals, regularly evaluating performance and providing feedback.
Foster a positive work environment that promotes teamwork, creativity, and accountability.
Brand Representation
Uphold the brand image by ensuring store compliance with visual merchandising and promotional guidelines.
Act as an ambassador for the brand, promoting its values and vision.
Financial Management
Prepare and manage budgets, controlling costs and maximizing profitability.
Ensure proper handling of cash, sales receipts, and banking transactions.
Compliance and Safety
Ensure compliance with company policies, health and safety standards, and local regulations.
Address and mitigate any risks related to store operations.
Qualifications
Bachelor’s degree in Business, Marketing, or a related field.
Minimum of 5-7 years proven experience as a Branch Manager, Store Manager in business development or sales, with a proven track record in driving market growth and implementing successful initiatives in retail or luxury industries highly preferred.
Proficient in major administrative applications and software – Microsoft Word, Microsoft Excel, Microsoft Office suite, programs and project management tools like Microsoft Project and SharePoint
Solid understanding of retail KPIs and a track record of achieving sales targets.
Proficiency in retail management systems and POS software.
A strong sense of style, fashion, or luxury product knowledge is preferred.
Proven Management and/or relationship management experience at a senior, strategic level role.
Established track record of exceeding targets, KPI’s SLA’s, in a quality led, legislative compliant environment
Extensive experience of managing different teams in luxury business
Must have skills
Excellent communication and interpersonal skills to engage with customers and staff.
Strong leadership skills with the ability to motivate and manage a diverse team.
Evidence of well-developed leadership skills.
Able to adapt and succeed in a changing environment
Excellent negotiation skills
Able to use these relationships to deliver service improvements
Demonstrate ability to motivate and communicate with others at all levels
Strong strategic and customer focus with a clear understanding of the wider issues impacting the relevant markets.
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