What we’re looking forDynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills as full training is provided.Duties and responsibilities
First point of contact with the customer to support their query
Compile and analyze customer requirements to give the best advice and resolve their query
Take, own and close the customer support requests as assigned, seeking support where required
Fully document every query, including all resolution steps to ensure documentation best practices
Protect confidential and sensitive information and materials
Collaborate with other team members to provide high quality support
Skills and Competencies
Customer service experience– A thorough knowledge of how to delight customers. Subscription and billing experience is a real advantage
Strong relationship management– A collaborative nature and act as a technical advisor to customers wishing to upgrade
Clear communicator– Clear, concise and persuasive communication style adapted for multiple audiences, plus proactive listening skills
In return, we offer you
An excellent remuneration package
Prestigious offices all around the world
Friendly working atmosphere
Continuous professional development and certification programs
A commitment to offer you career development opportunities to meet your full potential
Why Tek Experts?We only exist to help IT companies make a difference in the world. We make sure nothing gets in the way of them doing great things. Clients stay with us because we’re a disruptive-thinking, dynamic and fast-growing business and because of the success of our people. We believe in the power of people and the quality of our teams. They’re smart, curious, client-oriented and results-driven. If this sounds like you and you want to be part of our journey, apply now.My Career. My Future. My Tek Experts. Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.
Apply via :
www.tek-experts.com
