Job Description
IROKO+ is a video-on-demand service distributed across all French Speaking Africa, via our partner CANAL+, a pay-TV leader in the region.
You will be working the 2-person customer service team, based in Lagos.
Customer Service Mission
To provide excellent customer service by communicating with our customers professionally and respectfully in fluent written and spoken French.
To pay rapt attention to details, investigating and interpreting issues, for quick resolution.
To embody the voice of customers and to convey information clearly, confidently, and politely
Position Summary
Solving or escalating Subscription Issues (subscription access issues, etc.)
Escalating any urgent product-related issues to Product Manager
Product-debugging and quality assurance testing
Interviewing users by phone, analysing survey results to drive a better understanding of user behavior
Skills Required
Fluent in written and spoken French (mandatory)
Fast-learning and pro-active
Strong communication skills
Well-organized, manages deadlines, comfortable with Excel/Word/Power Point
Interested in tech products and entertainment industry
Applicants should send their CV’s and motivation letters to: jobs@irokoplus.com (Mail Subject: Application – Bilingual Customer Service Heroe). Note
Apply via :
jobs@irokoplus.com
