Not specified
Job Description
To ensure the kitchen and restaurant areas are cleaned and maintained in accordance with company guidelines.
To ensure staff on duty adhere to the company’s uniform policy at all times when on duty
To ensure that food and drinks are served and presented in accordance with company standards
To monitor and control stock usage and reorder supplies
To maintain product knowledge and be familiar with current promotions and any new products
To ensure staff adhere to the company’s stock control procedures
To monitor and ensure till operations (cash drawers) are accurate
To be vigilant and maintain high level of security
To ensure no pilferage of company property or stock
To provide excellent customer service at all times with the key aim of retaining customers and attracting new customers
To coordinate the rota and ensure high level of attendance and timekeeping is maintained, implement disciplinary measures
To perform daily checks and ensure waiters and waitresses adhere to company standards
To coordinate daily/ weekly floor staff meetings
To ensure the restaurant adheres to all food hygiene, health and safety standards
To ensure all daily and monthly reports are submitted within timelines
To train floor staff in line with job responsibilities and company standards
To solicit feedback from customers on the service food and drinks provided
Refer all Customer complaints and concerns to management
Assist in setting up for special events and festive seasons such as Xmas, Val’s day
Achieve all set targets; Financial and others
Set Objectives and targets for the beverage unit/bar
Determine staff needs and make request timely; Manage staff performance
Assess development needs,train and coach staff
Delegate duties to staff to meet objectives and maximize resources
Communicate company policy, standards and procedures to staff and ensure that staff operate within this policies
Organize and adjust staff rotas/shedules
Resolve customer complaints promptly
Monitor cleanliness and hygiene of bar area Promote and practice compliance with fire, health, safety and hygiene standards and
regulations
Oversee accurate cash-up procedures and ensure necessary paperwork is completed promptly
Requirements
Be able to converse in English
Be professional and well presented
Able to communicate well with people at all levels.
Be able to prioritise duties.
Be a team player
Be able to work unsupervised in a busy environment
Able to cope with a variety of manual tasks at speed.
Have excellent customer service skills
Be confident, patient, friendly, sociable, reliable and self-motivated RECOMMENDED TRAINING:
Professional Diploma in Customer Relationship Management
Job RequirementsMIN REQUIRED EXPERIENCE:1 year(s)
MIN QUALIFICATION:Minimum of OND in Management Science
DESIRED COURSES:Not Specified
OTHER REQUIREMENTS:RequirementsApplicants should have 2-5 years’ experience in similar industry..Skills:
Good interpersonal skills
Excellent communication skills
Ability to use Microsoft office
Good and creative customer service skills
Excellent managerial skills
Training or Experience with Bartending, Extensive Knowledge of Drink Mixing and Garnishing, Strong Communication Skills;
Positive Attitude, Personable demeanour, Multitasking, Attention to Detail, Organisation, Ability to Stand for Long Periods;
Strong Observational Skills, Conflict Resolution, Computer Literacy, Second Language a Plus.
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https://www.myjobmag.com/readjob/61889/jobs/jobs-at-green-hybrid-multi-concept-services-limited