Coordinate and administer air operations, ensuring adherence to WFP standards and risk management protocols to support safe and efficient air services.
Conduct pre-flight preparations to ensure all manifested passengers and cargo are accurately accounted for and boarded/loaded in close coordination with the flight crew, escalating any issues to the supervisor as required.
Supervise passengers during boarding to ensure that only authorized individuals access the aircraft, in coordination with the crew.
Compile and verify all post-flight documentation to confirm flight completion and compliance with established protocols, ensuring all tasks are updated in the system.
Address passenger queries promptly and professionally, adhering to standard procedures or escalating to the relevant unit as needed to maintain high client service standards.
Coordinate with internal teams to ensure data accuracy and alignment of aviation activities with UNHAS SAOP, fostering a cohesive approach to air operations.
Provide support to colleagues, assisting with task completion in line with agreed standards and deadlines.
Contribute to process reviews and recommend improvements to enhance the performance of air operations and related activities.
Adhere to standard emergency preparedness procedures, enabling WFP to respond effectively to crises in its core operational areas.
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