Job Description
Customer Channels
Job Purpose
Business requirement
Key Responsibilities/Accountabilities
Asset Custodianship
Ensure that laid-down instructions for handling and movement of treasury cash to and from tellers SBV are adhered to
Ensure that current stock of blank forms received is recorded and signed for according to laid-down procedures
Ensure that record keeping is carried out according to laid-down instructions for treasury cash, blank forms and safe custody items
Ensure that swept deposits are correctly handled appropriately
Ensure that all irregular items have been actioned before the end of the day
Monitoring of cash holdings
Ensure that cash does not exceed prescribed limits
Ensure that sufficient cash levels are maintained to meet normal customer requirements
ATM Up-time
Ensure that Auto Bank and Auto Cash terminals are always adequately stoked with cash and stationery
Maintain close liaison with Auto Bank Control Centre to ensure that equipment problems are dealt with promptly
Ensure that potential faults that could cause equipment to malfunction are identified and resolved on time
Ensure that all ATM terminals are kept clean and maintained in good condition
ATM Cash
Control ATM cash according to laid-down instructions
Balance cash at the required intervals
Report and action differences in ATM cash promptly
Ensure that ATM cash is safeguarded against unnecessary and preventable loss.
Reports
Action ATM reports as listed on the Duty List promptly
Reconcile ATM cash daily
Action Care Suspects accurately and on time, resulting in reduced operating losses
Planning
Planning is generally on a daily to weekly basis within regular activity cycles
Preferred Qualification and Experience
Minimum 2.2 from University
1-3 years experience
Knowledge/Technical Skills/Expertise
Ability to attend to customer queries timeously is required
Sound recall of procedures and previous experiences, in order to recognize the appropriate solution to each situation
Resourceful, finding practical ways to efficiently deal with voluminous workloads, and remain focused on priority issues
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