RESPONSIBILITIES
Motivating teams to deliver service standards
Driving a sales and marketing strategy
Meeting budgets and exceeding revenue targets
Networking at dinners and functions to generate new businesses
Liaising closely with the sales and marketing team to make sure business is coming in at the right price
Financial planning and budgeting
Ensuring compliance with laws, health and safety and other statutory regulations.
Represent the General Manager when required
Supervise and train HODs and other key staff
Review staff performance and conduct personnel actions such as disciplinary actions
Reform daily, weekly and monthly inspections and supervise stock verification and audit exercises
All other duties as assigned by the General Manager
Qualifications
Skills and Personal Qualities
Well-developed management and leadership capability
Financial and business acumen
Flair for Sales and Marketing
Passion for excellent service, friendliness and warmth
Problem-solver
Willing to work on late nights, weekends and holidays as required
Excellent communication and interpersonal skills
Education and Experience
A bachelor’s degree in Business Administration, Social Sciences, Hospitality and Tourism and related fields
A master’s degree is desirable
Membership of relevant professional bodies
10-year experience in the hospitality industry with minimum of 5 years in a management role
Knowledge of best practices in the hospitality industry
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